We apologize for any inconvenience this may cause you. Safety is always a top priority for Fiskars. Our products are crafted using advanced technical manufacturing and materials. We continuously test our products to ensure they perform excellently for the activities and environments they are created for. We take this issue very seriously and have since July paid particular attention to the production process of this product in question.

We continually strive to meet our customers’ and consumers’ expectations in providing the highest quality products and will take all necessary steps to ensure we are meeting those needs.

For more information, please contact:
ukconsumercare@fiskars.com
01782 204141

Questions & Answers

1. Why Fiskars is recalling the Fiskars Functional Form spoon?

We have advised to recall the product, Fiskars Functional Form™ Spoon 1027299, batch codes 191223 and 200620, with immediate effect. We have discovered that the product may contain PAA (primary aromatic amines) above acceptable limits. As this is a food contact item, potential health risk cannot be excluded.

The particular batches, produced on 23rd December 2019 and 20th June 2020, can be identified from the batch code on the reverse of the packaging, above the barcode, or imprinted on the reverse of the spoon. All stock of these batches has been requested to be removed from all points of sale. The issue does not concern any Functional Form spoons produced in a different period or any other items in the Functional Form product range.

2. How is Fiskars taking care consumers do not use the product?

The product has been put on internal order stop immediately and we are currently investigating the root cause and running additional tests for the item in question. Deliveries for this product have been halted until the issue has been resolved.

We are informing our wholesale trade customers and the individual webstore consumers about the matter. We have advised our wholesale trade customers to remove all stock of the particular batch codes from all points of sale and contact their Fiskars Sales representative to arrange stock uplift and replenishment. We have provided our partners a consumer notification statement for store display and are advising consumers who have purchased the item to return it to the store for a refund or to change to a similar item from a different batch.

3. Is there a risk for consumers using the product? What are potential health issues that can be caused?

There is minimal risk with short term exposure and hence we are recalling this item within a safe time frame. In case of persistent exposure over a long time period, we cannot exclude a possibility of a health risk. We are taking every precaution to eliminate this longer-term risk by reacting quickly and have thus recalled the product.

4. Are other Functional Form range products safe to use?

Safety is a top priority for us. Our products have been crafted using advanced technical manufacturing and materials. They have been tested and perform excellently for the activities and environments they were created for.

We have advised to recall Fiskars Functional Form™ Spoon 1027299, batch code 191223 and 200620. The issue does not concern any other items in the Functional Form product range or any 2 or 3 piece sets that have been sold of the same Fiskars Functional Form™ Spoon 1027299.

5. How can the batches in question can be identified?

The particular batches, produced on 23rd December 2019 and 20th June 2020, can be identified from the batch code 191223 and 200620 on the reverse of the packaging, above the barcode. If the packaging has been discarded, there is an imprint on the reverse of the spoon, where arrow points to 12 and 1 and a 9 is imprinted on either side of the arrow or, arrow points to 6 and 2 and 0 is imprinted on either side of the arrow.

6. Where have the batches in question has been sold?

The batch in question 191223 has been sold in Europe, Russia, UK and Australia and batch 200620 in Europe, Australia and New Zealand via Fiskars partners and our own Fiskars webstore. We have informed our wholesale trade customers and consumers about the matter.

7. How many items the batch in question contains?

The batches in question are limited, and batch 191223 has been distributed between March and end of May and batch 200620 between August and beginning of November to our customers.

8. Where the batches in question have been produced?

The batches in question have been produced by one of our suppliers in China.

9. How can I receive a new product to replace a product from the batches in question?

We kindly ask you to go back to the store where you have bought it. If this is not possible, we recommend you go to the nearest store that is selling Fiskars Functional Form products.

10. I no longer have the receipt for the product. Can I still return it?

Yes, you can of course still return or exchange the product. The batches in question can be identified from the batch code 191223 or 200620 on the reverse of the packaging, above the barcode. If the packaging has been discarded, there is an imprint on the reverse of the spoon, where arrow points to 12 and 1 and a 9 is imprinted on either side of the arrow or, arrow points to 6 and 2 and 0 is imprinted on either side of the arrow.

11. What is Fiskars doing to prevent similar cases in the future?

Ensuring the high quality of our products and services is our top priority. We continually strive to meet our customers’ and consumers’ expectations in providing the highest quality products and will take all necessary steps to ensure we are meeting those needs.

Everyone in our value chain is responsible for ensuring that quality is embedded in all our processes. New products and changes to products or processes are designed using advanced quality planning tools and tested to exceed even the highest expectations of our consumers. We continually improve our products and processes to support our quality promise and efficiency.