Our products automatically come with consumer guarantees under Australian or New Zealand Consumer Laws. You are entitled to a refund or exchange if a product has a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. A major failure includes if the product is unsafe, has a problem that would have prevented someone from buying it, is significantly different from the sample or description, or does not do what we said it would and cannot be easily fixed. Alternatively, if you choose to keep the product, we will compensate you for any drop in value. If the failure is not major, at our discretion, we may replace the product or provide a refund to you. Please ensure that you keep your proof of purchase such as receipts and tax invoices.