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Explore a helpful list of commonly asked questions and answers.
What does Fiskars Limited Warranty mean?
What is Covered:
Fiskars Brands, Inc. (“Fiskars”) warrants your product against defects in materials and workmanship when purchased directly from Fiskars or a Fiskars authorized reseller. This warranty is extended only to the original end-user purchaser or giftee and shall not be extended to any other person or transferee.
The warranty is valid from the date of retail purchase for as long as the original end-user purchaser or giftee owns the product (the “Warranty Period”).
What is NOT Covered:
This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, sharpening, accident, environmental factors, improper storage, or external causes. Unauthorized repair, modification or customization of your product voids this warranty. This warranty does not cover any parts, accessories, or consumables, including spare blades and replaceable attachments. This warranty does not cover products purchased from unauthorized resellers.
What Fiskars will do:
In the case of a covered warranty defect, Fiskars will, at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.
How to Submit a Claim:
For warranty service on covered defects during the warranty period, please complete and submit the form located at: Fiskars Warranty Claim.
Prior to providing warranty service, Fiskars may require you to provide proof of purchase details, including, but not limited to, a receipt or sales invoice, product photos, and to ship the product back to Fiskars’ facility at your cost. You must retain and not throw away or destroy the product or any parts of the product until your claim has been submitted, processed, and approved.
This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, including your rights against the person who sold the Fiskars product to you. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY FISKARS. FISKARS DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALIFY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND FISKARS’ LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.
Excluded Products:
Cutting Mats (beginning January 1, 2024) |
Where do I get replacement parts?
Many (not all) of our products have replacement parts available (e.g. springs, locks, nuts, bolts). Some parts are available for purchase online: for Gardening product replacement parts, click here. For Crafting & Sewing replacement parts, click here.
If you cannot find a needed part online, please contact customer service using our online form to see if parts are available. Please provide the following information so we can best assist you:
Does Fiskars have an Angel Policy regarding use of crafting tools?
Yes, we do. The permitted use of FISKARS® Craft Tools and Proprietary Craft Designs are as follows:
CRAFT TOOLS
Fiskars Brands, Inc. manufactures and sells a wide range of FISKARS® branded craft tools, fully anticipating that our innovative customers will use these tools to create decorative and functional items. Customers need not secure the prior consent or approval of Fiskars Brands, Inc. to use our FISKARS® branded craft tools to make their own unique and original creations, even if these unique and original creations are sold to others.
SAMPLE CRAFT PROJECTS
Fiskars Brands, Inc. will occasionally make available to our customers suggested designs or sample projects (“Craft Projects”) utilizing our FISKARS® branded craft tools. Our customers are granted a limited license to create the products described in our Craft Projects for personal use and also limited commercial use. Customers are free to sell products resulting from the Craft Projects up to a maximum of 100 products; sales beyond this limit must first be approved in writing by an authorized representative of Fiskars Brands, Inc.
How long will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within three (3) business days of being placed. Delivery can take between 7–14 business days depending on location.
My order should have arrived by now. What should I do?
You will receive a confirmation email upon shipment of your order, which will include your tracking information. Otherwise, please contact us and we’ll be happy to track your order.
How do I know if I am ordering on a secure site?
We aim to provide you with a safe and convenient shopping experience. Your financial information and transactions are always safe on our site. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard.
Preparing your return
Do you ship internationally?
Fiskars does not ship internationally.
Do you ship to APOs or FPOs?
Fiskars does not ship to APOs and FPOs.
Do you ship to Alaska and Hawaii?
Fiskars does not ship to Alaska and Hawaii.
What if a product is “Out of Stock?”
Out-of-stock products are items that are normally for sale through Fiskars.com. We have temporarily run out of inventory for the item. You may check back at a later date to see if the item has become available again.
What if a product is tagged with the phrase, “Look for this at your local retailer”?
This product is not for sale through Fiskars.com. Please check your local retailer to purchase this product.
Customer Service Contact Information
Contact form
Email: fiskarsweborders@fiskars.com
Shipping
Shipping options are provided at the time of check out. We currently offer only Standard Shipping.
STANDARD SHIPPING
Standard Shipping rates are shown below. Please allow 7–14 business days for delivery of merchandise (Monday through Friday, not including Holidays).
Payment Options
We accept Visa, MasterCard and American Express. All prices are listed in US Dollars.
Safe Shopping Guarantee
We aim to provide you with a safe and convenient shopping experience. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard, to safeguard your financial information and transactions.
Sales Tax
All orders shipped to addresses in the below states will be subject to sales tax in accordance with State law:
AR | AZ | CA | CO | CT |
FL | GA | ID | IL | MI |
MN | MS | NC | NJ | NY |
OH | PA | TN | TX | VA |
WA | WI | WY |
Please note that your State and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
Promotions
From time to time, Fiskars will offer promotional discount codes. If you have one of these codes enter it into the appropriate box while checking out to receive the discount. Fiskars does not honor other retailer discounts. Retailers do not honor discounts designed for Fiskars.com.
When will my order be processed?
When your order is received, it will be processed and shipped within 7-14 business days.
General Product Safety Warnings
Click here to download the General Product Safety Warnings document.
California Proposition 65 Warning
To find out more regarding California Proposition 65 warnings and a list of frequently asked questions, please click here to visit the California Government Office of Environmental Health Hazard Assessment website.
Click here to download the California Proposition 65 Warning
How should I care for my axe?
What is the difference between chopping and splitting?
How do I change the blade on my Fingertip Detail Knife?
Make sure the blade is positioned with the cutting edge toward the paper.
How do I change the blade on my Swivel Fingertip Craft Knife?
How do I change the blade on the detail craft knives?
This applies to our Softgrip® and our Softgrip® Heavy-duty detail knives as well.
My self-healing cutting mat has warped. How do I flatten it?
You can flatten the mat by placing a couple of cookie sheets in the freezer until very cold. Place your cutting mat on the counter and put the frozen cookie sheets on top and weigh them down with something flat and heavy. Leave them in this position until the mat has flattened again for a few hours. This will usually solve the warping problem. Do not use heat to try to fix this, heat will do more damage.
My cutting mat has a funny odor, what is this?
The odor is caused by the self-healing materials and sometimes the odor can be very strong. There are some tricks to get the odor out:
How do I change the blade on my portable paper trimmer?
Note: Works with TripleTrack™ blades, style I
How do I change the blade on my 28 mm rotary paper trimmer?
Note: Works with 28mm rotary blades, style F
What should I do to care for my pruning tools?
How do I care for my pruner?
What should I know to use my pruner safely?
How do I restring the first flat strap that runs along/through my Pruning Stik®?
To use a Border Punch, follow these simple steps:
For best results, use your Border Punch on 65-lb. cardstock and lower.
How do I turn corners with my Border Punch?
Note: Not all Border Punches turn corners effectively. For best results when punching borders and corners, try one of our Border and Corner Punches.
How do I install and maintain a Fiskars rain barrel?
Please refer to either of the following instructions:
My Diverter Pro is not sending water into the barrel. Why is this happening?
If water is not diverting into the barrel, the Diverter Pro filter may not be properly seated. Remove the filter, and re-seat it, taking care to push it all the way back until it clicks into place."
My rain barrel is overflowing. Why is this happening, and what do I do?
If water is overflowing out of the top of the barrel, the barrel is too low relative to the diverter. This may be due to an error in the diverter installation, or to the barrel sinking into the ground. The solution is to raise the barrel by building a base underneath it, preferably with large concrete pavers until the rim of the barrel about ½” above the line on the sides of the diverter. The bottom of the connecting hole in the side of the barrel should not be raised above the line on the diverter."
Is there BPA in the plastic out of which rain barrels are made?
BPA (bisphenol A) can be found in polycarbonate plastics, while all of Fiskars rain barrels are made out of polyethylene. Both LDPE and HDPE are made without the use of BPA, so BPA is not a concern for our rain barrels.
Are Fiskars Rainwater Harvesting Systems recyclable?
Yes, Fiskars' entire Rainwater Harvesting System is made of recyclable Polyethylene.
Can I connect multiple rain barrels together?
Yes, Fiskars offers a rain barrel Connector Kit to ‘daisy-chain’ multiple barrels together for additional storage.
What do I do with my rain barrel in the winter?
Winterize your barrel when temperatures are below 41F (5C). To do so:
What are the dimensions of the rain barrels? How much do they weigh without water?
Rotational Molded | Injection Molded | |||
Name | Salsa | Tuscany | Waubesa | Holden |
Capacity | 58 gallon | 57 gallon | 48 gallon | 48 gallon |
Weight | 18.95 lbs | 18.10 lbs | 15.90 lbs | 13.03 lbs |
Width | 23.25 inches | 24.50 inches | 20.00 inches | 23.50 inches |
Depth | 26.50 inches | 26.50 inches | 28.50 inches | 27.38 inches |
Height | 40.00 inches | 39.75 inches | 34.75 inches | 35.00 inches |
Is the water pressure coming out of the garden hose attached to a full rain barrel enough to support a lawn sprinkler system? How much area will the water from a full rain barrel cover?
The pressure depends on the water level in the barrel and will decrease as the water level drops (as the water is used). Most if not all sprinkler systems require fairly high pressure to operate and will not work with a rain barrel unless a separate pump is used, and using a pump will empty a rain barrel fairly quickly. Rain barrels work great with soaker hoses. The capacities of Fiskars barrels vary between models, but 50 gallons of water will cover a little over 80 square feet to a depth of one inch.
How can I keep my children and pets safe?
Fiskars designed a tight-fitting cover for safety reasons. If you are having difficulty removing the rain barrel cover with your hands, try using a flat head screwdriver to pop it off. To prevent children and pets from harm, always keep the safety-snap cover on your barrel. Make sure the barrel is positioned so that it cannot be easily overturned. Never permit children to play in, on or near a rain barrel or climb above, onto or into rain barrel. Do not allow humans or pets to drink water from a rain barrel.
How do I clean my rain barrel?
We recommend using a mild detergent and brush to remove debris or build-up."
Does Fiskars offer a warranty on rain barrels?
Yes, Fiskars offers a 3 Year Limited Warranty on all Rainwater Harvesting Systems.
Fiskars Brands, Inc. warrants to the original purchaser that its Rain Barrel products are free from defects in materials and workmanship appearing under normal use within three (3) years after the date of purchase. This warranty does not cover damage to Rain Barrel products caused by abuse, acts of God, your failure to follow product instructions, mishandling or unauthorized repair. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES; AND ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT WILL FISKARS BRANDS, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and/or the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. As its sole responsibility and your sole remedy for any warranted defect, Fiskars Brands, Inc. will replace any Rain Barrel containing a warranted defect, free of charge, with proof of purchase and notification within a reasonable period of time (but no longer than 6 months) following the discovery of such defect. For warranty service, email rainwater@fiskars.com.
What do I do if I have questions or concerns regarding installation?
You can contact us via a contact form or email warranty@fiskars.com with any rain barrel questions.
Troubleshooting
If your reel mower isn’t performing as well as you’d like there might be an easy solution. Below you’ll find all the tips you’ll need to inspect your mower, to remove nicks and burrs, to test the blades and, if necessary, to adjust your mower.
Prepping your mower
First, mower blades are sharp so wear gloves when inspecting your mower and keep your fingers away from the interface between the CUTTING REEL BLADES (1) and STATIONARY BLADE (2). The reel spins when the mower moves forward so be sure the mower can’t roll forward by positioning it on a firm, level surface with blocked reIar wheels. Raise your mower to its highest cut height position, to improve access.
Inspecting the blades
Facing the mower’s front, slowly rotate the reel down, one blade at a time. Look for imperfections, listen for scraping and feel for resistance.
Are the CUTTING REEL BLADES (1) and STATIONARY BLADE (2) touching?
If there is no contact and cut performance is good, no repair is needed. If you see an imperfection or contact is caused by a nick or burr, see “Removing nicks and burrs”. If there is contact and it is not caused by a nick or burr, see “Paper cut test”. If there is no contact and there are no nicks or burrs but cut performance is poor, see “Paper cut test”.
Removing nicks or burrs
If you’ve got some nicks and burrs, use a flat, fine, narrow file to remove. Make long, straight strokes flush against the blade surface, perpendicular to the blade. File only the raised material that stops the reel from spinning freely. Avoid filing the cutting edge. Inspect your blades again. If that didn’t do the trick, see “Paper cut test”.
Paper cut test
To test if your blades are properly aligned, you’ll need several 1" wide strips of standard printer paper, not newspaper, about 8" long. Perform this test on each side of your mower. Rotate the reel with one hand. As you do, slide a paper strip straight up against the STATIONARY BLADE (2). Think of the paper like a blade of grass. Rotate the reel down through all five CUTTING REEL BLADES (1) moving the paper strip up as it cuts. The paper should cut cleanly. If most of the blades cut on both sides, the system is set correctly, if not see “Adjusting the blades”.
Adjusting the blades
If the paper test shows that you need to adjust your blades, you will need an 11 mm and 13 mm wrench. If issues exist on both sides of the mower, you’ll need to work on them one side at a time. Using the 13mm wrench, unlock the two LOCKING BOLTS (3) on the side that needs adjusting. If the blades are touching, rotate the ADJUSTMENT DIAL (4) counterclockwise until the blades don’t make contact. If the blades are too far apart, turn the ADJUSTMENT DIAL (4) clockwise, just until the reel makes contact. Then turn the dial counterclockwise only slightly, to back the blades off the stationary blade. Tighten the LOCKING BOLTS (3) and perform the paper test again to make sure your adjustment worked. If necessary, repeat this on the other side of the mower.
How do I replace the blade on my rotary cutter?
How can I stop my Rag Quilt Snips from sticking?
Many materials used to make rag quilts are very fibrous. Your scissors may need more frequent cleaning.
How do I sharpen my Cuts+More™ scissors?
How do I take apart the Cuts+More™ Scissors to use the titanium-coated blade as a knife?
Do your scissors handles contain latex?
There is no latex in our scissors.
How do I clean Clear Stamps?
This will wash off leftover ink and restore stickiness
How do I use Clear Stamps?