fiskars-faqs

FAQs

Explore a helpful list of commonly asked questions and answers.

Customer Services & Warranty

What does "Lifetime Warranty" mean?
Fiskars products are warranted to the consumer purchaser to be free of defects in material and workmanship for as long as the consumer owns the product. Warranty does not cover sharpening, normal wear and tear, environmental factors, accidental damage, misuse, industrial/commercial use.
 
At Fiskars Brands, Inc.'s option, defective product will be repaired, replaced or substituted with a product of equal value. For more details, call Fiskars Brands, Inc. at 1-866-348-5661. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

If you feel you have a defective item, please visit our Customer Service page to review the options for submitting a warranty claim.

Where do I get replacement parts?
Many (not all) of our products have replacement parts available (e.g. springs, locks, nuts, bolts).  Please contact customer service at 1-866-348-5661 or using our online form to see if parts are available.

Please be prepared with the following information when you call:

  • Product model number, UPC code number or a detailed description of the product (color, length, etc.)
  • A description of the part that needs to be replaced


Does Fiskars have an Angel Policy regarding use of crafting tools?

Yes, we do. The permitted use of FISKARS® Craft Tools and Proprietary Craft Designs are as follows:

CRAFT TOOLS
Fiskars Brands, Inc. manufactures and sells a wide range of FISKARS® branded craft tools, fully anticipating that our innovative customers will use these tools to create decorative and functional items. Customers need not secure the prior consent or approval of Fiskars Brands, Inc. to use our FISKARS® branded craft tools to make their own unique and original creations, even if these unique and original creations are sold to others.

SAMPLE CRAFT PROJECTS
Fiskars Brands, Inc. will occasionally make available to our customers suggested designs or sample projects (“Craft Projects”) utilizing our FISKARS® branded craft tools. Our customers are granted a limited license to create the products described in our Craft Projects for personal use and also limited commercial use. Customers are free to sell products resulting from the Craft Projects up to a maximum of 100 products; sales beyond this limit must first be approved in writing by an authorized representative of Fiskars Brands, Inc.

Shopping on Fiskars.com

How long will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within three (3) business days of being placed. Delivery can take between 7–14 business days depending on location.

My order should have arrived by now. What should I do?
You will receive a confirmation email upon shipment of your order, which will include your tracking information. Otherwise, please contact us and we’ll be happy to track your order. 

How do I know if I am ordering on a secure site?
We aim to provide you with a safe and convenient shopping experience. Your financial information and transactions are always safe on our site. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard.

Preparing your return

  • Locate your return form, which is attached to your package's packing slip with a perforated edge for easy separation
  • In order to complete your return form, you will need your authorization number. To receive this number, you must contact Customer Service at 1-866-348-5661 
  • Fill out the return form completely, detach it from the packing slip and place it in the box with the item(s) being returned
  • Return items in original packaging
  • Ship items using the address on the return form
  • Include your return authorization number in the return address
  • When your refund has been processed, you will receive an email notification


Do you ship internationally?

Fiskars does not ship internationally.

Do you ship to APOs or FPOs?
Fiskars does not ship to APOs and FPOs.

Do you ship to Alaska and Hawaii?
Fiskars does not ship to Alaska and Hawaii.

What if a product is “Out of Stock?”
Out-of-stock products are items that are normally for sale through Fiskars.com. We have temporarily run out of inventory for the item. You may check back at a later date to see if the item has become available again.

What if a product is tagged with the phrase, “Look for this at your local retailer”?
This product is not for sale through Fiskars.com. Please check your local retailer to purchase this product.

Customer Service Contact Information
Phone 1-866-348-5661
Email: fiskarsweborders@fiskars.com

Shipping
Shipping options are provided at the time of check out. We currently offer only Standard Shipping.

STANDARD SHIPPING
Standard Shipping rates are shown below. Please allow 7–14 business days for delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available only for the Continental US only. Fiskars does not ship to Alaska, Hawaii, APOs, FPOs, PO Boxes or US territories.

If your order is under $49.99 then your shipping charge will be $4.95.

Payment Options
We accept Visa, MasterCard and PayPal. All prices are listed in US Dollars.

Safe Shopping Guarantee
We aim to provide you with a safe and convenient shopping experience. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard, to safeguard your financial information and transactions.

Sales Tax
All orders shipped to addresses in the below states will be subject to sales tax in accordance with State law:

 AR AZ CA CO  CT
 FL GA  ID IL MI
MN MS NC NJ NY
OH PA TN TX  VA
 WA  WI WY    

   
Please note that your State and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Promotions
From time to time, Fiskars will offer promotional discount codes. If you have one of these codes enter it into the appropriate box while checking out to receive the discount. Fiskars does not honor other retailer discounts. Retailers do not honor discounts designed for Fiskars.com.

When will my order be processed?
When your order is received, it will be processed and shipped within three (3) business days.

Safety Information

General Product Safety Warnings
Click here to download the General Product Safety Warnings document.

California Proposition 65 Warning
To find out more regarding California Proposition 65 warnings and a list of frequently asked questions, please click here to visit the California Government Office of Environmental Health Hazard Assessment website.

Click here to download the California Proposition 65 Warning

Axes & Striking

How should I care for my axe?

  • Store the axe in a dry place
  • Keep the head lightly oiled when not in use to prevent rust
  • For safety, and to keep the blade sharp, use the protective sheath when the axe is not in use


What is the difference between chopping and splitting?

  • Chopping consists of cutting a horizontal log into segments with multiple swift, sharp, downward strokes of a hatchet or axe
  • Splitting consists of cutting a vertically positioned log in half with a single downward stroke of an axe

Craft Knives

How do I change the blade on my Fingertip Detail Knife?

  1. Turn the metal neck counter-clockwise to loosen the old blade
  2. Carefully remove and discard old blade
  3. Insert new #11 standard blade into the neck
  4. Push the blade in completely and align it with the neck
  5. Tighten the new blade by twisting the metal neck clockwise

Make sure the blade is positioned with the cutting edge toward the paper.

How do I change the blade on my Swivel Fingertip Craft Knife?

  1. Unscrew the knife handle
  2. Carefully remove and discard old blade
  3. Insert new swivel blade, point-end first
  4. Screw the handle back on

How do I change the blade on the detail craft knives?

  1. Turn the metal neck counter-clockwise to loosen the old blade
  2. Carefully remove and discard old blade
  3. Insert new #11 standard blade into the neck
  4. Push the blade in completely and align it with the neck
  5. Tighten the new blade by twisting the metal neck clockwise

This applies to our Softgrip® and our Softgrip® Heavy-duty detail knives as well.

Cutting Mats

My self-healing cutting mat has warped. How do I flatten it?
You can flatten the mat by placing a couple of cookie sheets in the freezer until very cold. Place your cutting mat on the counter and put the frozen cookie sheets on top and weigh them down with something flat and heavy. Leave them in this position until the mat has flattened again for a few hours. This will usually solve the warping problem. Do not use heat to try to fix this, heat will do more damage.

My cutting mat has a funny odor, what is this?
The odor is caused by the self-healing materials and sometimes the odor can be very strong. There are some tricks to get the odor out:

  • Wash the mat with a mild soap and let it air out. This may take a few weeks. 
  • Store the mat in a sealed container with some coffee beans or some crumpled up newspaper.

Paper Trimmers

How do I change the blade on my portable paper trimmer?

  1.  Slide the blade carriage down the rail to the blade removal groove
  2. As you near the groove, begin pulling the blade and it will slip out
  3. Set the new carriage into the groove, slide it up the rail and you’re ready to cut

Note: Works with TripleTrack™ blades, style I

How do I change the blade on my 28 mm rotary paper trimmer?

  1.  Push the carriage button over to open the carriage
  2. Grasp the blade hub and pull it out with a gently tug
  3. Set the hub of the new blade into the hub groove inside the carriage, push it into place and close the lid

Note: Works with 28mm rotary blades, style F

Pruning Shears, Loppers & Tree Pruners

What should I do to care for my pruning tools?

  • Wipe clean after each use to prevent sap build-up
  • Lightly oil blades for longer product life
  • Sharpen blades to refine the edges and extend the life of your tool
  • Tighten any loose screws, nuts or bolts as necessary


How do I care for my pruner?

  • Wipe clean after each use to prevent sap build-up
  • Lightly oil blade for longer product life


What should I know to use my pruner safely?

  • Do not cut near electrical wires — call a professional
  • Do not stand on a ladder when cutting
  • Wear safety shield or glasses to protect your eyes
  • Do not stand directly under the branch you are cutting
  • Store in a safe, secure place out of the reach of children


How do I restring the first flat strap that runs along/through my Pruning Stik®?

Punches

To use a Border Punch, follow these simple steps:

  1. Center paper and slide it into the Border Punch, making sure it is flush to the back of the punch
  2. Push the oversized handle down all the way to cleanly punch the paper
  3. While paper is still in the punch, slide it right or left until the pattern that was just punched lines up with the silhouette pattern on the punch base
  4. Punch again by depressing the handle just as on the first punch
  5. Continue to slide the paper to the right and left, always making sure to align the pattern that was just punched with the silhouette pattern on the punch base
  6. Continue to punch and slide the paper until the border is complete

For best results, use your Border Punch on 65-lb. cardstock and lower.

How do I turn corners with my Border Punch?

  1.  Insert one side of the corner of the paper even with the corner notch indicated on the punch
  2. Punch by depressing the handle
  3. Flip the paper upside down, turn it 90 degrees and insert the other side of the corner so it is even with the corner notch on the punch
  4. Punch by depressing the handle

Note: Not all Border Punches turn corners effectively. For best results when punching borders and corners, try one of our Border and Corner Punches.

Rain Harvesting Systems

How do I install and maintain a Fiskars rain barrel?
Please refer to either of the following instructions:

My Diverter Pro is not sending water into the barrel. Why is this happening?
If water is not diverting into the barrel, the Diverter Pro filter may not be properly seated. Remove the filter, and re-seat it, taking care to push it all the way back until it clicks into place."

My rain barrel is overflowing. Why is this happening, and what do I do?
If water is overflowing out of the top of the barrel, the barrel is too low relative to the diverter. This may be due to an error in the diverter installation, or to the barrel sinking into the ground. The solution is to raise the barrel by building a base underneath it, preferably with large concrete pavers until the rim of the barrel about ½” above the line on the sides of the diverter. The bottom of the connecting hole in the side of the barrel should not be raised above the line on the diverter."

Is there BPA in the plastic out of which rain barrels are made?
BPA (bisphenol A) can be found in polycarbonate plastics, while all of Fiskars rain barrels are made out of polyethylene. Both LDPE and HDPE are made without the use of BPA, so BPA is not a concern for our rain barrels.

Are Fiskars Rainwater Harvesting Systems recyclable?
Yes, Fiskars' entire Rainwater Harvesting System is made of recyclable Polyethylene.

Can I connect multiple rain barrels together?
Yes, Fiskars offers a rain barrel Connector Kit to ‘daisy-chain’ multiple barrels together for additional storage.

What do I do with my rain barrel in the winter?
Winterize your barrel when temperatures are below 41F (5C). To do so:

  1. Completely drain your rain barrel
  2. Remove the diverter connector from the rain barrel by unscrewing the white nut from the connector and remover the connector assembly with the hose attached. Thread the white nut back onto the connector assembly.
  3. Tie the hose assembly to your downspout so the hose is directed upwards. For the DiverterPro, remove the hose and place winterizing cap(s) on open outlet(s).
  4. If storing outside, turn the rain barrel upside down and place a heavy object on top to keep it from blowing away.
  5. Emptied rain barrels may also be stored in a shed, garage or basement during the winter months.


What are the dimensions of the rain barrels? How much do they weigh without water?


 Rotational Molded Injection Molded
Name   Salsa Tuscany Waubesa Holden
Capacity  58 gallon 57 gallon 48 gallon 48 gallon
 Weight  18.95 lbs 18.10 lbs 15.90 lbs 13.03 lbs
Width  23.25 inches 24.50 inches 20.00 inches 23.50 inches
Depth 26.50 inches 26.50 inches 28.50 inches 27.38 inches
Height  40.00 inches 39.75 inches 34.75 inches 35.00 inches

 

Is the water pressure coming out of the garden hose attached to a full rain barrel enough to support a lawn sprinkler system? How much area will the water from a full rain barrel cover?
The pressure depends on the water level in the barrel and will decrease as the water level drops (as the water is used). Most if not all sprinkler systems require fairly high pressure to operate and will not work with a rain barrel unless a separate pump is used, and using a pump will empty a rain barrel fairly quickly. Rain barrels work great with soaker hoses. The capacities of Fiskars barrels vary between models, but 50 gallons of water will cover a little over 80 square feet to a depth of one inch.

How can I keep my children and pets safe? 
Fiskars designed a tight-fitting cover for safety reasons. If you are having difficulty removing the rain barrel cover with your hands, try using a flat head screwdriver to pop it off. To prevent children and pets from harm, always keep the safety-snap cover on your barrel. Make sure the barrel is positioned so that it cannot be easily overturned. Never permit children to play in, on or near a rain barrel or climb above, onto or into rain barrel. Do not allow humans or pets to drink water from a rain barrel.

How do I clean my rain barrel?
We recommend using a mild detergent and brush to remove debris or build-up."

Does Fiskars offer a warranty on rain barrels?
Yes, Fiskars offers a 3 Year Limited Warranty on all Rainwater Harvesting Systems.

Fiskars Brands, Inc. warrants to the original purchaser that its Rain Barrel products are free from defects in materials and workmanship appearing under normal use within three (3) years after the date of purchase. This warranty does not cover damage to Rain Barrel products caused by abuse, acts of God, your failure to follow product instructions, mishandling or unauthorized repair. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES; AND ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT WILL FISKARS BRANDS, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and/or the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. As its sole responsibility and your sole remedy for any warranted defect, Fiskars Brands, Inc. will replace any Rain Barrel containing a warranted defect, free of charge, with proof of purchase and notification within a reasonable period of time (but no longer than 6 months) following the discovery of such defect. For warranty service, email rainwater@fiskars.com or call 1-866-348-5661."

What do I do if I have questions or concerns regarding installation?
You can call 1-866-348-5661 or email warranty@fiskars.com with any rain barrel questions.

Reel Mower

Reel Mower - Safety Warning

Troubleshooting

If your reel mower isn’t performing as well as you’d like there might be an easy solution. Below you’ll find all the tips you’ll need to inspect your mower, to remove nicks and burrs, to test the blades and, if necessary, to adjust your mower.

Prepping your mower

First, mower blades are sharp so wear gloves when inspecting your mower and keep your fingers away from the interface between the CUTTING REEL BLADES (1) and STATIONARY BLADE (2). The reel spins when the mower moves forward so be sure the mower can’t roll forward by positioning it on a firm, level surface with blocked reIar wheels. Raise your mower to its highest cut height position, to improve access.

>Play Video

Inspecting the blades

Facing the mower’s front, slowly rotate the reel down, one blade at a time. Look for imperfections, listen for scraping and feel for resistance.

Are the CUTTING REEL BLADES (1) and STATIONARY BLADE (2) touching?

If there is no contact and cut performance is good, no repair is needed. If you see an imperfection or contact is caused by a nick or burr, see “Removing nicks and burrs”. If there is contact and it is not caused by a nick or burr, see “Paper cut test”. If there is no contact and there are no nicks or burrs but cut performance is poor, see “Paper cut test”.

>Play Video

Removing nicks or burrs

If you’ve got some nicks and burrs, use a flat, fine, narrow file to remove. Make long, straight strokes flush against the blade surface, perpendicular to the blade. File only the raised material that stops the reel from spinning freely. Avoid filing the cutting edge. Inspect your blades again. If that didn’t do the trick, see “Paper cut test”.

Paper cut test

To test if your blades are properly aligned, you’ll need several 1" wide strips of standard printer paper, not newspaper, about 8" long. Perform this test on each side of your mower. Rotate the reel with one hand. As you do, slide a paper strip straight up against the STATIONARY BLADE (2). Think of the paper like a blade of grass. Rotate the reel down through all five CUTTING REEL BLADES (1) moving the paper strip up as it cuts. The paper should cut cleanly. If most of the blades cut on both sides, the system is set correctly, if not see “Adjusting the blades”.

>Play Video

Adjusting the blades

If the paper test shows that you need to adjust your blades, you will need an 11 mm and 13 mm wrench. If issues exist on both sides of the mower, you’ll need to work on them one side at a time. Using the 13mm wrench, unlock the two LOCKING BOLTS (3) on the side that needs adjusting. If the blades are touching, rotate the ADJUSTMENT DIAL (4) counterclockwise until the blades don’t make contact. If the blades are too far apart, turn the ADJUSTMENT DIAL (4) clockwise, just until the reel makes contact. Then turn the dial counterclockwise only slightly, to back the blades off the stationary blade. Tighten the LOCKING BOLTS (3) and perform the paper test again to make sure your adjustment worked. If necessary, repeat this on the other side of the mower.

>Play Video

Rotary Cutters

How do I replace the blade on my rotary cutter?

  • Unscrew the metal nut
  • Carefully remove the old blade
  • Insert a new rotary blade
  • Replace spring washer and metal nut to lock blade into place
  • Safely discard the old blade

Scissors

How can I stop my Rag Quilt Snips from sticking?
Many materials used to make rag quilts are very fibrous. Your scissors may need more frequent cleaning.

  1. Loosen the screw in the joint just a bit.
  2. Drop a few drops of household oil (i.e. cooking, baby, or machine) in the joint...this will help work out any fibers that have made their way into the joint.
  3. Tighten the screw back up


How do I sharpen my Cuts+More™ scissors?

  1. Remove the sheath from your Cuts+More™ Scissors
  2. Hold the sheath in your left hand with the sharpener slot facing up, the “Fiskars” logo facing toward you
  3. Insert your scissors with the ceramic rod between the blades
  4. Draw the scissors toward you in a cutting action, applying gentle pressure
  5. Repeat three to five times


How do I take apart the Cuts+More™ Scissors to use the titanium-coated blade as a knife?

  1.  Hold the scissors with the “Fiskars” logo facing up
  2. Open the scissors as far as they will go
  3. Lift the titanium-coated (black) blade straight up, slipping it over the T-shaped hinge to use the blade as a knife
  4. To return to “scissors mode,” slide the titanium-coated blade back over the T-shaped hinge and close the scissors


Do your scissors handles contain latex?

There is no latex in our scissors.

Stamping

How do I clean Clear Stamps?

  1. Apply soap and water or stamp cleaner to stamps
  2. Let stamps dry completely
  3. Return to their storage sheet

This will wash off leftover ink and restore stickiness


How do I use Clear Stamps?

  1. Place stamps on our clear stamp blocks or our Easy Stamp Press
  2. Ink stamps
  3. Apply to craft materials

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