FAQs

Shopping on Fiskars.com

How long will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within three (3) business days of being placed. Delivery can take between 7–14 business days depending on location.

My order should have arrived by now. What should I do?
You will receive a confirmation email upon shipment of your order, which will include your tracking information. Otherwise, please contact us and we’ll be happy to track your order. 

How do I know if I am ordering on a secure site?
We aim to provide you with a safe and convenient shopping experience. Your financial information and transactions are always safe on our site. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard.

Preparing your return

• Returned merchandise must be in new, unused condition.
• Shipping costs are non-refundable and return shipping is the responsibility of the consumer.
• Prior to sending item back, please contact Customer Service at fiskarswerborders@fiskars.com for return authorization.

Do you ship internationally?
Fiskars does not ship internationally.

Do you ship to APOs or FPOs?
Fiskars does not ship to APOs and FPOs.

Do you ship to Alaska and Hawaii?
Fiskars does not ship to Alaska and Hawaii.

What if a product is “Out of Stock?”
Out-of-stock products are items that are normally for sale through Fiskars.com. We have temporarily run out of inventory for the item. You may check back at a later date to see if the item has become available again.

What if a product is tagged with the phrase, “Look for this at your local retailer”?
This product is not for sale through Fiskars.com. Please check your local retailer to purchase this product.

Customer Service Contact Information
Contact form
Email: fiskarsweborders@fiskars.com

Shipping
Shipping options are provided at the time of check out. We currently offer only Standard Shipping.

STANDARD SHIPPING
Standard Shipping rates are shown below. Please allow 7–14 business days for delivery of merchandise (Monday through Friday, not including Holidays). 

Payment Options
We accept Visa, MasterCard and American Express. All prices are listed in US Dollars.

Safe Shopping Guarantee
We aim to provide you with a safe and convenient shopping experience. Our shopping cart and checkout process uses Secure Sockets Layer (SSL) technology, the approved industry standard, to safeguard your financial information and transactions.

Sales Tax
All orders shipped to addresses in the below states will be subject to sales tax in accordance with State law:

   
Please note that your State and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Promotions
From time to time, Fiskars will offer promotional discount codes. If you have one of these codes enter it into the appropriate box while checking out to receive the discount. Fiskars does not honor other retailer discounts. Retailers do not honor discounts designed for Fiskars.com.

When will my order be processed?
When your order is received, it will be processed and shipped within 7-14 business days.

Axes & Striking

How should I care for my axe?

• Store the axe in a dry place
• Keep the head lightly oiled when not in use to prevent rust
• For safety, and to keep the blade sharp, use the protective sheath when the axe is not in use

What is the difference between chopping and splitting?

• Chopping consists of cutting a horizontal log into segments with multiple swift, sharp, downward strokes of a hatchet or axe
• Splitting consists of cutting a vertically positioned log in half with a single downward stroke of an axe

Craft Knives

How do I change the blade on my Fingertip Detail Knife?

1. Turn the metal neck counter-clockwise to loosen the old blade
2. Carefully remove and discard old blade
3. Insert new #11 standard blade into the neck
4. Push the blade in completely and align it with the neck
5. Tighten the new blade by twisting the metal neck clockwise

Make sure the blade is positioned with the cutting edge toward the paper.

How do I change the blade on my Swivel Fingertip Craft Knife?

1. Unscrew the knife handle
2. Carefully remove and discard old blade
3. Insert new swivel blade, point-end first
4. Screw the handle back on
   
   

How do I change the blade on the detail craft knives?

1. Turn the metal neck counter-clockwise to loosen the old blade
2. Carefully remove and discard old blade
3. Insert new #11 standard blade into the neck
4. Push the blade in completely and align it with the neck
5. Tighten the new blade by twisting the metal neck clockwise

This applies to our Softgrip® and our Softgrip® Heavy-duty detail knives as well.

Cutting Mats

My self-healing cutting mat has warped. How do I flatten it?
You can flatten the mat by placing a couple of cookie sheets in the freezer until very cold. Place your cutting mat on the counter and put the frozen cookie sheets on top and weigh them down with something flat and heavy. Leave them in this position until the mat has flattened again for a few hours. This will usually solve the warping problem. Do not use heat to try to fix this, heat will do more damage.

My cutting mat has a funny odor, what is this?
The odor is caused by the self-healing materials and sometimes the odor can be very strong. There are some tricks to get the odor out:

• Wash the mat with a mild soap and let it air out. This may take a few weeks. 
• Store the mat in a sealed container with some coffee beans or some crumpled up newspaper.

Paper Trimmers

How do I change the blade on my portable paper trimmer?

1.  Slide the blade carriage down the rail to the blade removal groove
2. As you near the groove, begin pulling the blade and it will slip out
3. Set the new carriage into the groove, slide it up the rail and you’re ready to cut

Note: Works with TripleTrack™ blades, style I

How do I change the blade on my 28 mm rotary paper trimmer?

1.  Push the carriage button over to open the carriage
2. Grasp the blade hub and pull it out with a gently tug
3. Set the hub of the new blade into the hub groove inside the carriage, push it into place and close the lid

Note: Works with 28mm rotary blades, style F

Pruning Shears, Loppers & Tree Pruners

What should I do to care for my pruning tools?

• Wipe clean after each use to prevent sap build-up
• Lightly oil blades for longer product life
• Sharpen blades to refine the edges and extend the life of your tool
• Tighten any loose screws, nuts or bolts as necessary

How do I care for my pruner?

• Wipe clean after each use to prevent sap build-up
• Lightly oil blade for longer product life

What should I know to use my pruner safely?

• Do not cut near electrical wires — call a professional
• Do not stand on a ladder when cutting
• Wear safety shield or glasses to protect your eyes
• Do not stand directly under the branch you are cutting
• Store in a safe, secure place out of the reach of children

How do I restring the first flat strap that runs along/through my Pruning Stik®?

• Instructions for re-threading/replacing the Pruning Stik® head (9240 telescoping pruning stik) 
• Instructions for re-threading/replacing the Pruning Stik® head (9234 pruning stik)
  
  Note: Regrettably, there are no instructions for replacing the round cord that is inside the Pruning Stik® head. If your Pruning Stik® is jammed, please contact customer service for assistance via contact form or warranty@fiskars.com.

Punches

To use a Border Punch, follow these simple steps:

1. Center paper and slide it into the Border Punch, making sure it is flush to the back of the punch
2. Push the oversized handle down all the way to cleanly punch the paper
3. While paper is still in the punch, slide it right or left until the pattern that was just punched lines up with the silhouette pattern on the punch base
4. Punch again by depressing the handle just as on the first punch
5. Continue to slide the paper to the right and left, always making sure to align the pattern that was just punched with the silhouette pattern on the punch base
6. Continue to punch and slide the paper until the border is complete

For best results, use your Border Punch on 65-lb. cardstock and lower.

How do I turn corners with my Border Punch?

1.  Insert one side of the corner of the paper even with the corner notch indicated on the punch
2. Punch by depressing the handle
3. Flip the paper upside down, turn it 90 degrees and insert the other side of the corner so it is even with the corner notch on the punch
4. Punch by depressing the handle

Note: Not all Border Punches turn corners effectively. For best results when punching borders and corners, try one of our Border and Corner Punches.

Rain Harvesting Systems

How do I install and maintain a Fiskars rain barrel?
Please refer to either of the following instructions:

• Original Diverter Installation Guide
• Pro Installation Guide
  
  

My Diverter Pro is not sending water into the barrel. Why is this happening?
If water is not diverting into the barrel, the Diverter Pro filter may not be properly seated. Remove the filter, and re-seat it, taking care to push it all the way back until it clicks into place."

My rain barrel is overflowing. Why is this happening, and what do I do?
If water is overflowing out of the top of the barrel, the barrel is too low relative to the diverter. This may be due to an error in the diverter installation, or to the barrel sinking into the ground. The solution is to raise the barrel by building a base underneath it, preferably with large concrete pavers until the rim of the barrel about ½” above the line on the sides of the diverter. The bottom of the connecting hole in the side of the barrel should not be raised above the line on the diverter."

Is there BPA in the plastic out of which rain barrels are made?
BPA (bisphenol A) can be found in polycarbonate plastics, while all of Fiskars rain barrels are made out of polyethylene. Both LDPE and HDPE are made without the use of BPA, so BPA is not a concern for our rain barrels.

Are Fiskars Rainwater Harvesting Systems recyclable?
Yes, Fiskars' entire Rainwater Harvesting System is made of recyclable Polyethylene.

Can I connect multiple rain barrels together?
Yes, Fiskars offers a rain barrel Connector Kit to ‘daisy-chain’ multiple barrels together for additional storage.

What do I do with my rain barrel in the winter?
Winterize your barrel when temperatures are below 41F (5C). To do so:

1. Completely drain your rain barrel
2. Remove the diverter connector from the rain barrel by unscrewing the white nut from the connector and remover the connector assembly with the hose attached. Thread the white nut back onto the connector assembly.
3. Tie the hose assembly to your downspout so the hose is directed upwards. For the DiverterPro, remove the hose and place winterizing cap(s) on open outlet(s).
4. If storing outside, turn the rain barrel upside down and place a heavy object on top to keep it from blowing away.
5. Emptied rain barrels may also be stored in a shed, garage or basement during the winter months.

What are the dimensions of the rain barrels? How much do they weigh without water?

Is the water pressure coming out of the garden hose attached to a full rain barrel enough to support a lawn sprinkler system? How much area will the water from a full rain barrel cover?
The pressure depends on the water level in the barrel and will decrease as the water level drops (as the water is used). Most if not all sprinkler systems require fairly high pressure to operate and will not work with a rain barrel unless a separate pump is used, and using a pump will empty a rain barrel fairly quickly. Rain barrels work great with soaker hoses. The capacities of Fiskars barrels vary between models, but 50 gallons of water will cover a little over 80 square feet to a depth of one inch.

How can I keep my children and pets safe? 
Fiskars designed a tight-fitting cover for safety reasons. If you are having difficulty removing the rain barrel cover with your hands, try using a flat head screwdriver to pop it off. To prevent children and pets from harm, always keep the safety-snap cover on your barrel. Make sure the barrel is positioned so that it cannot be easily overturned. Never permit children to play in, on or near a rain barrel or climb above, onto or into rain barrel. Do not allow humans or pets to drink water from a rain barrel.

How do I clean my rain barrel?
We recommend using a mild detergent and brush to remove debris or build-up."

Does Fiskars offer a warranty on rain barrels?
Yes, Fiskars offers a 3 Year Limited Warranty on all Rainwater Harvesting Systems.

Fiskars Brands, Inc. warrants to the original purchaser that its Rain Barrel products are free from defects in materials and workmanship appearing under normal use within three (3) years after the date of purchase. This warranty does not cover damage to Rain Barrel products caused by abuse, acts of God, your failure to follow product instructions, mishandling or unauthorized repair. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES; AND ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT WILL FISKARS BRANDS, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and/or the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. As its sole responsibility and your sole remedy for any warranted defect, Fiskars Brands, Inc. will replace any Rain Barrel containing a warranted defect, free of charge, with proof of purchase and notification within a reasonable period of time (but no longer than 6 months) following the discovery of such defect. For warranty service, email rainwater@fiskars.com.

What do I do if I have questions or concerns regarding installation?
You can contact us via a contact form or email warranty@fiskars.com with any rain barrel questions.

Rotary Cutters

How do I replace the blade on my rotary cutter?

• Unscrew the metal nut
• Carefully remove the old blade
• Insert a new rotary blade
• Replace spring washer and metal nut to lock blade into place
• Safely discard the old blade
  

Scissors

How can I stop my Rag Quilt Snips from sticking?
Many materials used to make rag quilts are very fibrous. Your scissors may need more frequent cleaning.

1. Loosen the screw in the joint just a bit.
2. Drop a few drops of household oil (i.e. cooking, baby, or machine) in the joint...this will help work out any fibers that have made their way into the joint.
3. Tighten the screw back up

How do I sharpen my Cuts+More™ scissors?

1. Remove the sheath from your Cuts+More™ Scissors
2. Hold the sheath in your left hand with the sharpener slot facing up, the “Fiskars” logo facing toward you
3. Insert your scissors with the ceramic rod between the blades
4. Draw the scissors toward you in a cutting action, applying gentle pressure
5. Repeat three to five times

How do I take apart the Cuts+More™ Scissors to use the titanium-coated blade as a knife?

1.  Hold the scissors with the “Fiskars” logo facing up
2. Open the scissors as far as they will go
3. Lift the titanium-coated (black) blade straight up, slipping it over the T-shaped hinge to use the blade as a knife
4. To return to “scissors mode,” slide the titanium-coated blade back over the T-shaped hinge and close the scissors

Do your scissors handles contain latex?
There is no latex in our scissors.

Stamping

How do I clean Clear Stamps?

1. Apply soap and water or stamp cleaner to stamps
2. Let stamps dry completely
3. Return to their storage sheet

This will wash off leftover ink and restore stickiness

How do I use Clear Stamps?

1. Place stamps on our clear stamp blocks or our Easy Stamp Press
2. Ink stamps
3. Apply to craft materials