fiskars-faqs

FAQs

Explore a helpful list of commonly asked questions and answers.

Please note: We’ve made some changes and no longer sell directly through our website, but don’t worry! You can still find our products at your favorite retailer.

Customer Services & Warranty

What does Fiskars Limited Warranty mean?

What is Covered:

Fiskars Brands, Inc. (“Fiskars”) warrants your product against defects in materials and workmanship when purchased directly from Fiskars or a Fiskars authorized reseller. This warranty is extended only to the original end-user purchaser or giftee and shall not be extended to any other person or transferee.

The warranty is valid from the date of retail purchase for as long as the original end-user purchaser or giftee owns the product (the “Warranty Period”). 

What is NOT Covered:

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, sharpening, accident, environmental factors, improper storage, or external causes. Unauthorized repair, modification or customization of your product voids this warranty. This warranty does not cover any parts, accessories, or consumables, including spare blades and replaceable attachments. This warranty does not cover products purchased from unauthorized resellers.

What Fiskars will do:

In the case of a covered warranty defect, Fiskars will, at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.

How to Submit a Claim:

For warranty service on covered defects during the warranty period, please complete and submit the form located at:  Fiskars Warranty Claim.

Prior to providing warranty service, Fiskars may require you to provide proof of purchase details, including, but not limited to, a receipt or sales invoice, product photos, and to ship the product back to Fiskars’ facility at your cost. You must retain and not throw away or destroy the product or any parts of the product until your claim has been submitted, processed, and approved.

This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, including your rights against the person who sold the Fiskars product to you. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY FISKARS. FISKARS DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALIFY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND FISKARS’ LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.

Excluded Products:

Cutting Mats (beginning January 1, 2024)

 

Where do I get replacement parts?
Many (not all) of our products have replacement parts available (e.g. springs, locks, nuts, bolts).  Some parts are available for purchase online: for Gardening product replacement parts, click here. For Crafting & Sewing replacement parts, click here.

If you cannot find a needed part online, please contact customer service using our online form to see if parts are available. Please provide the following information so we can best assist you:

  • Product model number, UPC code number or a detailed description of the product (color, length, etc.)
  • A description of the part that needs to be replaced


Does Fiskars have an Angel Policy regarding use of crafting tools?
Yes, we do. The permitted use of FISKARS® Craft Tools and Proprietary Craft Designs are as follows:

CRAFT TOOLS
Fiskars Brands, Inc. manufactures and sells a wide range of FISKARS® branded craft tools, fully anticipating that our innovative customers will use these tools to create decorative and functional items. Customers need not secure the prior consent or approval of Fiskars Brands, Inc. to use our FISKARS® branded craft tools to make their own unique and original creations, even if these unique and original creations are sold to others.

SAMPLE CRAFT PROJECTS
Fiskars Brands, Inc. will occasionally make available to our customers suggested designs or sample projects (“Craft Projects”) utilizing our FISKARS® branded craft tools. Our customers are granted a limited license to create the products described in our Craft Projects for personal use and also limited commercial use. Customers are free to sell products resulting from the Craft Projects up to a maximum of 100 products; sales beyond this limit must first be approved in writing by an authorized representative of Fiskars Brands, Inc.

Safety Information

General Product Safety Warnings
Click here to download the General Product Safety Warnings document.

California Proposition 65 Warning
To find out more regarding California Proposition 65 warnings and a list of frequently asked questions, please click here to visit the California Government Office of Environmental Health Hazard Assessment website.

Click here to download the California Proposition 65 Warning

Axes & Striking

How should I care for my axe?

  • Store the axe in a dry place
  • Keep the head lightly oiled when not in use to prevent rust
  • For safety, and to keep the blade sharp, use the protective sheath when the axe is not in use


What is the difference between chopping and splitting?

  • Chopping consists of cutting a horizontal log into segments with multiple swift, sharp, downward strokes of a hatchet or axe
  • Splitting consists of cutting a vertically positioned log in half with a single downward stroke of an axe

Craft Knives

How do I change the blade on my Fingertip Detail Knife?

  1. Turn the metal neck counter-clockwise to loosen the old blade
  2. Carefully remove and discard old blade
  3. Insert new #11 standard blade into the neck
  4. Push the blade in completely and align it with the neck
  5. Tighten the new blade by twisting the metal neck clockwise

Make sure the blade is positioned with the cutting edge toward the paper.

How do I change the blade on my Swivel Fingertip Craft Knife?

  1. Unscrew the knife handle
  2. Carefully remove and discard old blade
  3. Insert new swivel blade, point-end first
  4. Screw the handle back on

How do I change the blade on the detail craft knives?

  1. Turn the metal neck counter-clockwise to loosen the old blade
  2. Carefully remove and discard old blade
  3. Insert new #11 standard blade into the neck
  4. Push the blade in completely and align it with the neck
  5. Tighten the new blade by twisting the metal neck clockwise

This applies to our Softgrip® and our Softgrip® Heavy-duty detail knives as well.

Cutting Mats

My self-healing cutting mat has warped. How do I flatten it?
You can flatten the mat by placing a couple of cookie sheets in the freezer until very cold. Place your cutting mat on the counter and put the frozen cookie sheets on top and weigh them down with something flat and heavy. Leave them in this position until the mat has flattened again for a few hours. This will usually solve the warping problem. Do not use heat to try to fix this, heat will do more damage.

My cutting mat has a funny odor, what is this?
The odor is caused by the self-healing materials and sometimes the odor can be very strong. There are some tricks to get the odor out:

  • Wash the mat with a mild soap and let it air out. This may take a few weeks. 
  • Store the mat in a sealed container with some coffee beans or some crumpled up newspaper.

Paper Trimmers

How do I change the blade on my portable paper trimmer?

  1.  Slide the blade carriage down the rail to the blade removal groove
  2. As you near the groove, begin pulling the blade and it will slip out
  3. Set the new carriage into the groove, slide it up the rail and you’re ready to cut

Note: Works with TripleTrack™ blades, style I

How do I change the blade on my 28 mm rotary paper trimmer?

  1.  Push the carriage button over to open the carriage
  2. Grasp the blade hub and pull it out with a gently tug
  3. Set the hub of the new blade into the hub groove inside the carriage, push it into place and close the lid

Note: Works with 28mm rotary blades, style F

Pruning Shears, Loppers & Tree Pruners

What should I do to care for my pruning tools?

  • Wipe clean after each use to prevent sap build-up
  • Lightly oil blades for longer product life
  • Sharpen blades to refine the edges and extend the life of your tool
  • Tighten any loose screws, nuts or bolts as necessary


How do I care for my pruner?

  • Wipe clean after each use to prevent sap build-up
  • Lightly oil blade for longer product life


What should I know to use my pruner safely?

  • Do not cut near electrical wires — call a professional
  • Do not stand on a ladder when cutting
  • Wear safety shield or glasses to protect your eyes
  • Do not stand directly under the branch you are cutting
  • Store in a safe, secure place out of the reach of children


How do I restring the first flat strap that runs along/through my Pruning Stik®?

Punches

To use a Border Punch, follow these simple steps:

  1. Center paper and slide it into the Border Punch, making sure it is flush to the back of the punch
  2. Push the oversized handle down all the way to cleanly punch the paper
  3. While paper is still in the punch, slide it right or left until the pattern that was just punched lines up with the silhouette pattern on the punch base
  4. Punch again by depressing the handle just as on the first punch
  5. Continue to slide the paper to the right and left, always making sure to align the pattern that was just punched with the silhouette pattern on the punch base
  6. Continue to punch and slide the paper until the border is complete

For best results, use your Border Punch on 65-lb. cardstock and lower.

How do I turn corners with my Border Punch?

  1.  Insert one side of the corner of the paper even with the corner notch indicated on the punch
  2. Punch by depressing the handle
  3. Flip the paper upside down, turn it 90 degrees and insert the other side of the corner so it is even with the corner notch on the punch
  4. Punch by depressing the handle

Note: Not all Border Punches turn corners effectively. For best results when punching borders and corners, try one of our Border and Corner Punches.

Reel Mower

Reel Mower - Safety Warning

Troubleshooting

If your reel mower isn’t performing as well as you’d like there might be an easy solution. Below you’ll find all the tips you’ll need to inspect your mower, to remove nicks and burrs, to test the blades and, if necessary, to adjust your mower.

Prepping your mower

First, mower blades are sharp so wear gloves when inspecting your mower and keep your fingers away from the interface between the CUTTING REEL BLADES (1) and STATIONARY BLADE (2). The reel spins when the mower moves forward so be sure the mower can’t roll forward by positioning it on a firm, level surface with blocked reIar wheels. Raise your mower to its highest cut height position, to improve access.

>Play Video

Inspecting the blades

Facing the mower’s front, slowly rotate the reel down, one blade at a time. Look for imperfections, listen for scraping and feel for resistance.

Are the CUTTING REEL BLADES (1) and STATIONARY BLADE (2) touching?

If there is no contact and cut performance is good, no repair is needed. If you see an imperfection or contact is caused by a nick or burr, see “Removing nicks and burrs”. If there is contact and it is not caused by a nick or burr, see “Paper cut test”. If there is no contact and there are no nicks or burrs but cut performance is poor, see “Paper cut test”.

>Play Video

Removing nicks or burrs

If you’ve got some nicks and burrs, use a flat, fine, narrow file to remove. Make long, straight strokes flush against the blade surface, perpendicular to the blade. File only the raised material that stops the reel from spinning freely. Avoid filing the cutting edge. Inspect your blades again. If that didn’t do the trick, see “Paper cut test”.

Paper cut test

To test if your blades are properly aligned, you’ll need several 1" wide strips of standard printer paper, not newspaper, about 8" long. Perform this test on each side of your mower. Rotate the reel with one hand. As you do, slide a paper strip straight up against the STATIONARY BLADE (2). Think of the paper like a blade of grass. Rotate the reel down through all five CUTTING REEL BLADES (1) moving the paper strip up as it cuts. The paper should cut cleanly. If most of the blades cut on both sides, the system is set correctly, if not see “Adjusting the blades”.

>Play Video

Adjusting the blades

If the paper test shows that you need to adjust your blades, you will need an 11 mm and 13 mm wrench. If issues exist on both sides of the mower, you’ll need to work on them one side at a time. Using the 13mm wrench, unlock the two LOCKING BOLTS (3) on the side that needs adjusting. If the blades are touching, rotate the ADJUSTMENT DIAL (4) counterclockwise until the blades don’t make contact. If the blades are too far apart, turn the ADJUSTMENT DIAL (4) clockwise, just until the reel makes contact. Then turn the dial counterclockwise only slightly, to back the blades off the stationary blade. Tighten the LOCKING BOLTS (3) and perform the paper test again to make sure your adjustment worked. If necessary, repeat this on the other side of the mower.

>Play Video

Rotary Cutters

How do I replace the blade on my rotary cutter?

  • Unscrew the metal nut
  • Carefully remove the old blade
  • Insert a new rotary blade
  • Replace spring washer and metal nut to lock blade into place
  • Safely discard the old blade

Scissors

How can I stop my Rag Quilt Snips from sticking?
Many materials used to make rag quilts are very fibrous. Your scissors may need more frequent cleaning.

  1. Loosen the screw in the joint just a bit.
  2. Drop a few drops of household oil (i.e. cooking, baby, or machine) in the joint...this will help work out any fibers that have made their way into the joint.
  3. Tighten the screw back up


How do I sharpen my Cuts+More™ scissors?

  1. Remove the sheath from your Cuts+More™ Scissors
  2. Hold the sheath in your left hand with the sharpener slot facing up, the “Fiskars” logo facing toward you
  3. Insert your scissors with the ceramic rod between the blades
  4. Draw the scissors toward you in a cutting action, applying gentle pressure
  5. Repeat three to five times


How do I take apart the Cuts+More™ Scissors to use the titanium-coated blade as a knife?

  1.  Hold the scissors with the “Fiskars” logo facing up
  2. Open the scissors as far as they will go
  3. Lift the titanium-coated (black) blade straight up, slipping it over the T-shaped hinge to use the blade as a knife
  4. To return to “scissors mode,” slide the titanium-coated blade back over the T-shaped hinge and close the scissors


Do your scissors handles contain latex?
There is no latex in our scissors.

Stamping

How do I clean Clear Stamps?

  1. Apply soap and water or stamp cleaner to stamps
  2. Let stamps dry completely
  3. Return to their storage sheet

This will wash off leftover ink and restore stickiness


How do I use Clear Stamps?

  1. Place stamps on our clear stamp blocks or our Easy Stamp Press
  2. Ink stamps
  3. Apply to craft materials